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Return and Refund Policy
At Bharati Itinerary, we are committed to ensuring a smooth shopping experience for our customers. If you’re not fully satisfied with your purchase, our return and refund process is simple and customer-friendly.
Return Policy
- Eligibility for Returns:
- Products can be returned within 7 days of delivery.
- Items must be in their original condition, unused, and with all packaging intact.
- Proof of purchase (order confirmation or receipt) is required for processing returns.
- Exclusions:
- Products marked as “Non-Returnable” or “Final Sale” on the product page.
- Items that show signs of damage, use, or tampering.
- How to Initiate a Return:
- Log in to your account and navigate to the My Orders page.
- Select the item you wish to return and follow the on-screen instructions.
- Alternatively, you can contact us via email at support@bharatitinerary.com for assistance.
- Return Shipping:
- If the return is due to an error on our part (e.g., wrong or defective item), we will cover the shipping costs.
- For other returns, the customer is responsible for shipping fees.
Refund Policy
- Refund Processing:
- After the returned product is received and inspected, we will notify you about the status of your refund.
- If approved, refunds will be initiated within 7 business days to the original payment method.
- Refund Options:
- Refund to the original payment method (credit/debit card, bank account, etc.).
- For COD (Cash on Delivery) orders, refunds will be issued via bank transfer or store credit.
- Deductions:
- Shipping charges (if applicable) will not be refunded unless the return is due to our mistake.
- Non-Refundable Items:
- Personalized or custom-made products.
- Items that are not in their original condition.
Customer Support
If you have any questions or concerns regarding returns and refunds, feel free to:
- Email us at support@bharatitinerary.com.
- Visit our Contact Us page.